Please tell us how we’re doing—it makes a difference!
We are conducting a Customer Satisfaction survey to get your feedback on topics such as electricity pricing, customer communications, service satisfaction, and more. Beginning this week, randomly selected customers will receive a telephone call or email invitation requesting their participation in the survey.
To conduct the survey, we have partnered with UtilityPULSE – a professional market research company specializing in the utility sector. UtilityPULSE has conducted surveys on behalf of utilities across the province, including Enova Power Corp. (Enova), for over 25 years. You can learn more about UtilityPULSE at www.utilitypulse.com.
The survey takes approximately 10 minutes to complete, and we would greatly appreciate your participation as it will help us measure the effectiveness of our service – what we’re doing well and where we might better focus attention to improve our service delivery. By taking the time to share your thoughts, you’re providing us with the input we need to improve communications and services.
Your privacy is important and as such, individual survey responses will remain strictly anonymous. Enova will only see the combined responses from all those who participated.
You will not be asked for any personal or account-specific details, although you may be asked for some very basic demographic information such as:
- Your age.
- The number of people living in your household.
- Approximate household income.
If you have any questions or would like to verify the legitimacy of this survey, please contact us at 226-896-2200 or email communications@enovapower.com. Thank you for taking the time to help us serve you better!
